Refund & cancellation policy
Last updated 2 November 2026
We want Python Quest to work for you. Because modules are digital and unlocked instantly, refunds follow these rules.
Eligible for a full refund
- You request it within 7 days of purchase and you have not cleared more than 2 levels of that module; or
- The module does not work on your device and we cannot fix it within 7 days of your report; or
- You were charged twice or charged for a module you already owned.
Complete-series pass
Within 7 days of purchase, we refund the pass less the per-module price of each module in which you have cleared more than 2 levels.
Not refundable
- Requests after 7 days, except for technical faults we cannot fix or duplicate charges;
- Accounts suspended for breaching the honest-learning rules in our terms;
- Institutional licences — these follow the terms in your quote or agreement.
How to request
Email [email protected] from your account email with your order ID (shown in your payment receipt). We confirm within 2 working days. Approved refunds are issued through Razorpay to the original payment method and usually reach you within 5–7 working days, depending on your bank. Access to the refunded module ends when the refund is issued.
Cancellation
Every purchase is an annual subscription: one payment gives 12 months of access from the date of payment. It does not renew automatically and we never charge you again without your action, so there is nothing to cancel. When the 12 months end, the module locks until you renew; your progress is kept. You can close your account at any time by writing to us.
Questions about this page? Write to [email protected].